Refund Policy

Payments for classes and events are non-refundable, however may be used as a credit in certain circumstances. We suggest you read the information and description carefully before making your purchase. If you have additional questions on the materials to be covered please contact sparklydogpaws@gmail.com PRIOR to purchasing so I may help determine if the topic is suitable for your needs.

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All courses must be completed within 12 weeks beginning the date their membership is approved or the first zoom class is held. If the lessons are not completed within this time, it will be at the discretion of Jennifer Hollis to determine if the reason for the delay was warranted. Clients that wish to extend their end training date, must submit a written statement requesting a delay, including the reason for the delay, and the proposed date to resume training prior to the end of the 12 weeks. Clients must receive a written statement, from Jennifer Hollis permitting them to extend their training end date prior to the end of the 12 week period. Without a written statement permitting the extension of the training period or credit for a future training course, the course would be considered forfeited and refunds will not be permitted nor credit issued.

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Make up classes are not available for missed live classes; however, those participating in live courses can access all of the on demand materials and will be required to read, watch, learn and practice the material from the missed class prior to the next live class. Class material will often build upon material from previous classes so it is imperative that ​participates take responsibility for reviewing missed material on their own prior to the next live class. Please contact sparklydogpaws@gmail.com to discuss any issues that arise while reviewing missed class material prior to the next live class. Those missing more than one live class may request to extend their training as referenced above and complete all remaining classes in their course through the on demand program or request a credit to join a future live class either from the beginning or from the point they left off. The ability to accommodate a client in a future live course session is on a space available basis and is not guaranteed. If a client who originally signed up and paid for a live course chooses to complete their course through the on demand program due to missed live classes, the difference in the live and on demand course price will not be refunded or credited.

 

Rescheduling or Cancellations more than 14 days prior to start date: Original payments may be used as a credit to a future class or another service option. However, the ability to accommodate a client in a future live course session is on a space available basis and is not guaranteed.

 

Rescheduling or Cancellations less than 14 days prior to start date or failure to complete the course within the allotted time as specified above without written approval for extension or credit: Original payment is forfeited; new payment is required to attend a future course or resume a course from where it was abandoned.